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1) I am wary of trusting you with my payment and am afraid to buy. How can I trust you?
We understand that online scams are prevalent, and it can be challenging to shop online, especially for replica products. However, we treat our clients' money with the same care as our own, which is a key factor in our business's success. We never pressure anyone to buy, as we consistently receive a high volume of orders. If you have reservations about trusting us, that's perfectly understandable, and we don't want you to feel uneasy about making a purchase. If you're hesitant to send a large sum of money, we recommend starting with a smaller item. Once you experience our quality firsthand, we're confident you'll return for more, just like many of our satisfied clients. If you still have concerns, please remember that shopping with us is entirely your choice, and we prioritize your complete comfort before any purchase.
2) PayPal why can't you accept?
This is a frequently asked question, and we'd like to clarify any misunderstandings about our accepted payment methods and the reasons behind them. Firstly, if PayPal permitted us to use them as a payment processor, we would gladly accept PayPal, as it would significantly simplify our business operations. We understand its ease of use and security for our clients. However, PayPal does not work with sellers of replica products. This is because brand name companies (such as Louis Vuitton and Celine) would pursue legal action and impose fines on them for processing payments for counterfeit goods. Consequently, we cannot accept payments via PayPal. To be clear, this is not due to a lack of concern for secure transactions; rather, it is because we are sellers of replica products and are prohibited from using their services.
Secondly, a similar issue arises with credit card processors. They also face fines for processing payments related to replica products. This is why our payment methods are currently limited to TransferWise and Western Union. We acknowledge that these are not ideal payment options and are continuously exploring alternative payment methods, including credit card processing, to better serve our clients. We want to emphasize that your comfort and security as valued customers are our top priorities, and we are constantly striving to enhance your shopping experience with us.
3) Why can't you accept credit cards directly?
Due to a high rate of fraudulent transactions, we have decided to discontinue accepting credit cards directly. This decision is to protect both our clients and ourselves. (If a customer is dissatisfied with a product or service, or disputes having authorized a transaction, they can request a chargeback from their bank.)
4) What payment methods do you accept now?
Western Union and TransferWise (Wise). Now using transferwise, You can save transfer fee ($15).
5) What is your delivery schedule?
We will arrange the bag in 4-6 days and then send pictures to you for verification. Send it to you after the bag is correct, and give you the tracking number in 3 to 5 days. Arrive in approximately 10 to 15 days.
6) How many places do you ship to?
Our default courier is DHL, global shipping.
7) Why have I paid successfully? Still receive information from your staff, remind me to pay?
There are sometimes delays in receiving payments, and we can only confirm that you have paid successfully after receiving the money. There will be a time difference.
8) What about custom taxes and duties? Will I be invoiced any when order from you?
In most cases (but for the most part), you will not be invoiced any custom taxes or duties upon shipment delivery. Indeed, we have all orders packed in small carton boxes, with the mention "gift, no value for customs". Though, in marginal cases (we recorded 5 cases last year), a shipment can be applied to custom taxes and duties. Although we are not liable for those taxes and duties, we always offer our clients a partial compensation solution. Each situation is dealt with case by case by our customer service office.
9) Are these handbags of high quality or will they break after I open the box?
It depends on how you wear it. If you wear it regularly, it will last a few years without any problems. The handbags we offer are of very high quality. These are not the low-quality handbags you will find on the streets that will break after a few days, these will last for years!
10) Are your pictures from the actual replica or the genuine handbags on the Web site?
You may be amazed by some of the pictures we have up on our website. Because of their quality, you might think they are from catalogs of the genuine handbag. But that is NOT true! We guarantee 100% that all pictures taken from our site are actual pictures of our replicas handbags! The handbags look exactly as represented in the pictures, and we never, ever use anyone else's pictures, or pictures of the genuine handbag.
11) I've ordered and received my replica handbag, it's great, but I've changed my mind, can I change it?
Please try to decide carefully before you make your order, but if you do change your mind, send us the handbag up to 4 days after you received it, the shipping fee will be spent by you, and choose another handbag. A $50 re- stocking fee will be applied and we will send you your new bags.
12) Sometimes your support response is delayed, why?
Our company is handling a very large volume of emails on our products.
We will try to reply all our emails within 24 hours during the weekdays.
Please help yourself in finding the answers u want from our FAQ section. We have placed all the frequently asked questions here to fasten the process. If you can not find the answers you are going to contact us.
13) What happens if the package is damaged or missing when I receive it?
If your handbag is damaged or missing, please contact us and notify us of the situation, we will ship another handbag out to you once we receive back the damaged one.
14) What if my courier asks me to pay some custom taxes. While ordering from your site will I be invoiced?
Only in some very rare case you will have to pay a custom fees or taxes of $10 or $20 for countries like East of Europe or African countries.
15) Can you provide some replica bags that you are not listed on your website?
We can basically provide any knockoff designer handbags such as Louis Vuitton, Fendi, Prada or other luxury designer purses you'd love to have. just email us the model you are looking for and we will source it right away.
16) How Can I Cancel Or Change My Order?
You can contact us based on our information if you wish to cancel or change your order. If we do not hear from you about canceling or changing orders within 24 hours, we will deal with the shipment for you.
17) Do I need an account to place an order?
Creating an account is optional however it is beneficial to create an account so all your purchasing history will be recorded for your benefit.
18) Return policy
If you are not satisfied with our product, you must contact us within one week of receiving it. All returned items must be in their original condition: unworn, unaltered, and unwashed, with all tags attached. You are responsible for the return shipping fee. We will also charge a 20% restocking fee based on your original order amount. If you refuse to sign for and return the package upon delivery, a 20% fee, based on the order amount, will be applied. If the return shipping cost exceeds the original shipping cost we incurred, we will opt to have the parcel remain undelivered. In this case, a 50% fee, based on the order amount, will be charged to cover the lost shipping fee and the item itself.
19) How Do I Track My Order?
You can track your order at these links:
SF Express: http://www.sf-express.com/cn/en/
DHL: http://www.dhl.com/en/express/tracking.html
Please make sure that the email address or phone number you filled in is true and it is convenient for us to contact you.
We usually tell you the tracking number of the product one week after you complete the payment. The accurate contact method will enable us to contact you better. Thank you for your cooperation.
COLESTORE TEAM