If you can't find the answer to your question here, please leave a message on WhatsApp. We will get back to you as soon as possible. WhatsApp: +84562068220 (https://www.wasap.my/84562068220).
1) I am wary of trusting you with my payment and am afraid to buy. How can I trust you?
We understand that there are many scams online and that it is difficult to shop online especially for something like a replica product, but we treat our clients money like our money and this is why our business is successful. We do not push any client to buy as we already receive a high volume of orders – if you do not trust us that is fine and we don't want you to feel uncomfortable buying from us. If you are wary of sending a large amount of money we suggest you start with a smaller item and once you verify our quality you will definitely be back for more like our other clients. If you still feel wary then please remember shopping with us is a choice, and we want you to be 100% comfortable before buying.
2) PayPal why can't you accept?
This is a question we are often asked and we would like to clear up any misconceptions about the payment methods we accept, and why we accept them. Firstly, if PayPal bethed us to use as a you a payment processor we can love to accept PayPal as it is make running we business much easier. We know it is easy for our clients to use and secure. But PayPal does not work with replica sellers. This is because brand name companies (eg Louis Vuitton, Celine, etc) will sue them and fine them for processing payments for replica products. As a result we cannot accept payments from Paypal. To make it clear – it is not because we do not want you to have a secure transaction, but it is because we are replica sellers and we are not allowed to use them.
Secondly, a similar issue occurs with credit card processors. They will also be fined if they process payments for replica products. This is why our payment methods are currently limited to: transfer wise and Western Union. We know that these are not ideal payment methods and are always looking for better payment methods (including ways to accept credit cards) to offer our clients. We hope to make it clear that your comfort-ability & security as a valued customer concern us and we are always trying to make it more easy to shop with us.
3) Why can't you accept credit cards directly?
Due to high fraud incident rates we have decided to no longer accept credit cards directly. This is to protect both our clients and ourselves (if a customer is dissatisfied with a consumer product or service, or does not admit that he has consumed the transaction, he or she can appeal to the bank to cancel the transaction).
4) What payment methods do you accept now?
Western Union and TransferWise (Wise). Now using transferwise, You can save transfer fee ($15).
5) What is your delivery schedule?
We will arrange the bag in 4-6 days and then send pictures to you for verification. Send it to you after the bag is correct, and give you the tracking number in 3 to 5 days. Arrive in approximately 10 to 15 days.
6) How many places do you ship to?
Our default courier is DHL, global shipping.
7) Why have I paid successfully? Still receive information from your staff, remind me to pay?
There are sometimes delays in receiving payments, and we can only confirm that you have paid successfully after receiving the money. There will be a time difference.
8) What about custom taxes and duties? Will I be invoiced any when order from you?
In most cases (but for the most part), you will not be invoiced any custom taxes or duties upon shipment delivery. Indeed, we have all orders packed in small carton boxes, with the mention "gift, no value for customs". Though , in marginal cases (we recorded 5 cases last year), a shipment can be applied to custom taxes and duties. Although we are not liable for those taxes and duties, we always offer our clients a partial compensation solution. Each situation is dealt with case by case by our customer service office.
9) Are these handbags of high quality or will they break after I open the box?
It depends on how you wear it. If you wear it regularly, it will last a few years without any problems. The handbags we offer are of very high quality. These are not the low-quality handbags you will find on the streets that will break after a few days, these will last for years!
10) Are your pictures from the actual replica or the genuine handbags on the Web site?
You may be amazed by some of the pictures we have up on our website. Because of their quality, you might think they are from catalogs of the genuine handbag. But that is NOT true! We guarantee 100% that all pictures taken from our site are actual pictures of our replicas handbags! The handbags look exactly as represented in the pictures, and we never, ever use anyone else's pictures, or pictures of the genuine handbag.
11) I've ordered and received my replica handbag, it's great, but I've changed my mind, can I change it?
Please try to decide carefully before you make your order, but if you do change your mind, send us the handbag up to 4 days after you received it, the shipping fee will be spent by you, and choose another handbag. A $50 re- stocking fee will be applied and we will send you your new bags.
12) Sometimes your support response is delayed, why?
Our company is handling a very large volume of emails on our products.
We will try to reply all our emails within 24 hours during the weekdays.
Please help yourself in finding the answers u want from our FAQ section. We have placed all the frequently asked questions here to fasten the process. If you can not find the answers you are going to contact us.
13) What happens if the package is damaged or missing when I receive it?
If your handbag is damaged or missing, please contact us and notify us of the situation, we will ship another handbag out to you once we receive back the damaged one.
14) What if my courier asks me to pay some custom taxes. While ordering from your site will I be invoiced?
Only in some very rare case you will have to pay a custom fees or taxes of $10 or $20 for countries like East of Europe or African countries.
15) Can you provide some replica bags that you are not listed on your website?
We can basically provide any knockoff designer handbags such as Louis Vuitton, Fendi , Prada or other luxury designer purses you'd love to have. just email us the model you are looking for and we will source it right away.
16) How Can I Cancel Or Change My Order?
You can contact us based on our information if you wish to cancel or change your order. If we do not hear from you about canceling or changing orders within 24 hours, we will deal with the shipment for you.
17) Do I need an account to place an order?
Creating an account is optional however it is beneficial to create an account so all your purchasing history will be recorded for your benefit.
18) Return policy
If you are not satisfied with our product, you must contact us within one week. All items sent back to us must be in original condition: not worn, altered or washed, with all tags attached. You should pay the shipping fee and we will charge you 20% of your order amount as our restocking fee . If the parcel reached you, but you do not want to sign this and return the package to us, we will charge you 20% of the order amount as our fee. If to ship the order by sending us we cost as shipping costs, we would choose leaving the parcel not return to us, we will charge you 50% of the order amount because we lose the shipping fee and the item.
19) How Do I Track My Order?
You can track your order at these links:
SF Express: http://www.sf-express.com/cn/en/
DHL: http://www.dhl.com/en/express/tracking.html
Please make sure that the email address or phone number you filled in is true and it is convenient for us to contact you.
We usually tell you the tracking number of the product one week after you complete the payment. The accurate contact method will enable us to contact you better. Thank you for your cooperation.
COLESTORE TEAM